Frequently Asked Questions
Everything you need to know about your Boozyshop order.
When can I expect my Boozyshop package to arrive?
Orders placed before 8:00 PM CET are typically processed the same day. Delivery times vary by country, but most European destinations receive their beauty haul within 2-5 business days.
What is the return policy for cosmetics?
For hygiene reasons, products can only be returned if they are unopened, unused, and still in their original sealed packaging within 14 days of receipt.
Are the products sold on Boozyshop cruelty-free?
We are proud to offer a vast selection of cruelty-free and vegan brands. You can easily filter for these attributes on our shop pages to find products that align with your values.
How can I track my order?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a Track & Trace link to follow your package's journey.
Which payment methods do you accept?
We accept a wide range of secure payment options including PayPal, Credit Card (Visa, Mastercard), Klarna Pay Later, iDEAL, and Bancontact.
What should I do if my palette arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer service team immediately with photos of the damaged product and the shipping box.